I was fortunate enough to have wonderful managers who provided me with good training and taught me the importance of good service. Thus, as a former server, I am always very aware of how I am treated when dining out. Nowadays the hospitality industry focuses on the experience even more than the actual food, and the person serving you is key to this experience.
When tipping your server, there are a few things to consider:
- How long did the server take to first come to the table.
- What attitude/greeting did the server give you. This is extremely important because if he/she took too long to initially approach your table, this is the opportunity to make up for it by appearing concerned and genuine interested in taking care of you.
- How good was he/she helping you with the menu items, wine selection, and order accuracy.
- Was your table always clean and your drinks refilled on time?
Now as a restaurant manager, I make sure all my staff follows through with each table carefully and give each customer a reason to feel the need to provide a great tip.
- If your server is wonderful providing great, genuine overall service, that went above and beyond your expectations, you should never tip less than 20
- If your server provided good service and you have no complaints and would be happy to have him/her again, tip 18
- If your server has a lot to desire, tip 15
- If your server was terrible, make sure to let management know since this affects not only your dining experience but the restaurant itself.